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Refund & Cancellation Policy

Last updated: 16 August 2026

This policy applies to all services purchased from LDMB LLC. It forms part of our Terms of Service.

1. Billing summary

• Monthly engagements are billed in advance, in US dollars, on the same day each month.
• One-off projects are invoiced as a fixed fee before production starts.
• Payments are processed by Stripe. Charges appear on your statement as LDMB LLC.
• You receive a receipt by email for every successful charge.

2. Cancelling a subscription

There is no minimum term and no cancellation fee. Email contact@ldmbllc.com at any time and we will confirm the cancellation in writing within one business day.

Cancellation takes effect at the end of the current billing period. You continue to receive the deliverables already scheduled for that period, and no further charge is made.

3. Refunds

After the first billing period, refunds are handled as follows:

• Work not yet started — if you cancel before we begin production on a billing period, that period is refunded in full.
• Work in progress — we refund the portion of the fee corresponding to deliverables not yet produced.
• Work completed and delivered — because our services are custom-produced for each client, completed and delivered work is non-refundable.
• Billing errors — duplicate charges, incorrect amounts or charges made after a confirmed cancellation are refunded in full, without conditions.

We do not issue refunds on the basis of commercial performance (reach, followers, leads or sales), because those outcomes depend on factors outside our control.

4. How to request a refund

Email contact@ldmbllc.com with the email address used for the purchase, the charge date and amount, and a short description of the issue. We acknowledge every request within one business day and decide within five business days.

Approved refunds are returned to the original payment method through Stripe. Your bank typically makes the funds available within 5 to 10 business days.

5. Failed payments

If a scheduled payment fails, Stripe automatically retries it over the following days. We may pause delivery until payment succeeds. If payment remains unsuccessful after the retry period, the subscription is cancelled and access to ongoing work stops.

6. Before opening a dispute

If you do not recognise a charge or believe something is wrong, please contact us first. Almost every issue is resolved the same week, and it is faster than a card dispute. We keep records of every scope, delivery and message and will share them with you on request.

7. Contact